Planet88 is committed to protecting the privacy of every member. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information as a user of our Sports Betting and online casino platform.
How we handle your data is not merely a legal requirement — it is a responsibility we take seriously every day.
All your personal data and financial transactions are protected with 256-bit SSL encryption — the same security standard used by leading Malaysian banking institutions such as Maybank and CIMB. Your information cannot be intercepted in transit.
Planet88 does not sell, rent, or disclose members' personal information to any third party for marketing or commercial purposes without your explicit consent. Your data belongs to you — not to us as a business asset.
All of planet88's data handling practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We process your personal data only on lawful grounds and solely for purposes to which you have given your consent.
Only staff who require access to your data to perform their duties — such as the customer support and finance teams — are permitted to access member personal information. All access is logged and monitored automatically.
As a planet88 member, you have the right to access, review, correct, or request the deletion of your personal information at any time. These requests will be processed by our team within a reasonable timeframe following verification of your identity.
Planet88's cybersecurity systems operate 24 hours a day, 7 days a week to detect and prevent any unauthorised access attempts, data breaches, or other security threats that could compromise members' personal information.
This Privacy Policy describes Planet88's data protection practices and your rights as a member. It should be read together with Terms & Conditions us. By registering a Planet88 account, you consent to the collection and use of your personal data as described in this policy. If you do not agree, please do not proceed with registration.
Planet88 is an online sports betting and casino platform operating to serve users in Malaysia. We understand that the personal information you share with us when registering and using this platform is a trust you place in us — and it is a trust we do not take lightly.
This Privacy Policy sets out in detail the types of data we collect from members, how that data is used, who it may be shared with under certain circumstances, how long it is retained, and what rights you have over your personal data. We have made every effort to use clear, plain language because we believe you deserve to know exactly what happens with your information.
This policy applies to all registered Planet88 members in Malaysia, as well as any individual who browses the planet88.asia website without creating an account. By using our platform in any capacity, you acknowledge that you have read and understood this policy.
We collect various types of personal data depending on how you interact with the Planet88 platform. The table below provides a brief overview of the data categories we collect and their primary purposes:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | Identity verification (KYC), age restrictions |
| Contact Information | Phone number, email address, residential address | Account communications, two-factor authentication |
| Financial Data | Bank account number, e-wallet name, transaction history | Processing deposits and withdrawals |
| Platform Usage Data | Betting history, games played, session duration | Services, fraud detection, responsible gaming |
| Technical Data | IP address, device type, web browser, general location | Security, location verification, platform improvement |
| Communication Data | Live chat records, emails with customer support | Complaint resolution, service quality improvement |
We collect only the data that is genuinely necessary for the stated purposes. We do not collect sensitive data such as medical information, religious beliefs, or political views unless you voluntarily disclose such information to us in the course of communicating with us.
Planet88 collects members' personal data through several key channels:
We do not purchase personal data from external sources or collect member personal data without their knowledge and consent. All data collection is transparent and for legitimate purposes.
The personal data we collect is used for the following purposes, and for these purposes only:
Planet88 will only send you marketing communications — such as promotional information, new bonuses, and special offers — if you have given your explicit consent to receive them. You may withdraw this consent at any time by contacting our customer support team or through your account settings.
Planet88 does not sell member personal information to any third party. However, in certain limited circumstances, personal data may be shared with the following parties on a legitimate need-to-know basis:
In all cases where data is shared with third parties, we ensure those parties are bound by strict confidentiality agreements and may only use the data for the specified purpose. They are not permitted to use your data for any other purpose, including third-party marketing.
If Planet88 undergoes a merger, acquisition, or asset sale, member personal data may be transferred as part of the business assets. In such cases, we will notify members via an in-platform notification or email before the data is transferred and before it becomes subject to a different privacy policy.
Planet88 continuously invests in security technologies and procedures to protect members' personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures we have implemented include:
While we take every reasonable step to protect your data, no security system can be guaranteed 100% secure against all threats. We therefore also encourage members to play their part in keeping their accounts safe by using strong passwords and not sharing their login credentials with anyone.
Planet88 retains member personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as long as required to comply with applicable legal obligations. Generally:
Once the retention period has ended, your personal data will be securely deleted or anonymised using methods that ensure the data cannot be recovered or re-identified. If you request data deletion before the standard retention period expires, we will assess your request in the context of our legal obligations before taking action.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and planet88's internal policies, you as a member hold the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within a reasonable timeframe upon verification of your identity.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Please contact our customer support team with the correct details.
You may request the deletion of your personal data in certain circumstances. This right is subject to the legal retention obligations binding on us, such as anti-money laundering requirements.
You have the right to object to the processing of your personal data for specific purposes such as direct marketing. We will honour such requests promptly upon receipt.
In certain circumstances, you may request that we restrict the processing of your personal data — for example, while you are disputing the accuracy of data or during the investigation of a related complaint.
You have the right to receive the personal data you have provided to us in a structured, machine-readable format, and to transfer that data to another operator where applicable.
To exercise any of the rights listed above, please contact our data protection team by email at support@planet88.asia or via live chat on the platform. We may require identity verification before processing your request to ensure we do not disclose data to unauthorised parties. All requests will be processed within 30 business days.
Planet88 uses cookies and similar tracking technologies to enhance the user experience and gather analytics data about how our platform is used. The types of cookies we use are:
You can manage cookie usage through your web browser settings. However, disabling certain cookies may affect the functionality or your experience on the Planet88 platform. For more information on managing cookies, refer to the help documentation of your web browser.
Planet88 is a platform designed exclusively for adults aged 21 and above. We do not knowingly collect or process personal data from individuals below the required age. Our KYC verification process is specifically designed to identify and block registrations by individuals who do not meet the minimum age requirement.
Should we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the relevant account. If you believe we may have collected data from someone who is under the applicable age limit, please contact us immediately at support@planet88.asia.
Planet88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data protection practices, new legal requirements, or changes in the way we operate. Whenever the Privacy Policy is updated, the latest version with a clearly indicated amendment date will be published on this website.
For material amendments — that is, changes that significantly affect how we use your personal data — we will endeavour to provide members with advance notice via email or in-platform notification before the changes take effect. Continued use of the platform after an amendment is published will be considered your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you are welcome to reach us through the following channels:
Planet88's customer support team is Malay-speaking and ready to assist you with any privacy or data protection matters. If you are not satisfied with the response you receive regarding a privacy complaint, you have the right to refer the matter to the Department of Personal Data Protection Malaysia.
Answers to the most frequently asked questions from members regarding privacy and data protection.
Your privacy is more than a legal obligation to us — it is part of the trust you place in us when you choose Planet88 as your betting platform. We are committed to being transparent about how we use your data and to giving you meaningful control over your personal information.
For more information on responsible platform use, please read Responsible Gaming Guide us or check Terms & Conditions that complements this policy.
Understanding how planet88 protects your privacy means you can focus on what matters — enjoying Sports Betting, Live Casino, poker, and slots with complete peace of mind. Register for free today and deposit via your preferred Malaysian e-wallet.